500 Casino Terms & Conditions
These Terms & Conditions govern your access to and use of the 500 Casino website and related services (together, the “Services”). They are intended to explain what you can expect from 500 Casino and what 500 Casino expects from you, including how accounts are managed, how payments are processed, and how gameplay is administered.
Gambling should always be viewed as entertainment and not as a way to make money. By creating an account, placing a wager, or otherwise using the Services, you confirm that you understand the risks involved and agree to comply with these Terms & Conditions.
Acceptance of Terms
By accessing or using the Services, you agree to be bound by these Terms & Conditions and any additional rules, game instructions, and policy notices displayed within the Services (including bonus-specific terms). If you do not agree, you must not use the Services.
When additional terms apply to a particular product or promotion, those terms will apply alongside these Terms & Conditions. If there is a direct conflict, the specific terms for that product or promotion will prevail for that particular matter.
Eligibility
The Services are intended for users located in Australia who are legally permitted to participate in online gambling activities. You are responsible for ensuring that your use of the Services is lawful in your location and circumstances.
You must be at least 18 years old to create an account or use the Services. 500 Casino may restrict access where required to protect customers and the integrity of the platform.
Account Registration
To play, you must open an account and provide accurate, complete, and up-to-date information. You agree that the details you provide belong to you and that you will keep them current, including contact information and payment details.
Each customer is generally permitted to hold only one account unless the Services expressly allow otherwise. If duplicate or related accounts are detected, 500 Casino may take reasonable steps to manage the risk, including limiting participation in offers, suspending accounts, or closing accounts where appropriate.
- You must keep your login credentials confidential and not share them with any other person.
- You are responsible for activity conducted through your account, including bets placed and transactions completed.
- You must promptly notify 500 Casino if you believe your account has been accessed without permission.
Verification
To protect customers and meet operational and risk management standards, 500 Casino may request verification checks at any time, including before processing withdrawals. Verification may include confirming identity, age, address, and payment method ownership.
If requested documents are not provided within a reasonable timeframe, or if information is inconsistent, 500 Casino may restrict account functions, delay withdrawals, or close the account in line with these Terms & Conditions. Any such measures are intended to safeguard customers and the platform from misuse.
Deposits
Deposits must be made using payment methods permitted within the Services and, where applicable, registered in your own name. You agree not to deposit funds that are derived from unlawful activity or that you do not have the right to use.
500 Casino may set minimum or maximum deposit values or apply method-specific rules, which will be shown at the point of deposit. Where a deposit is reversed, charged back, or otherwise not successfully settled, 500 Casino may adjust your account balance accordingly.
- It is your responsibility to review deposit confirmations and transaction histories for accuracy.
- Where currency conversion is offered, the displayed exchange rate and any fees will be presented before confirmation.
- Deposits are credited only when successfully received and confirmed by the relevant payment provider.
Withdrawals
Withdrawals are processed subject to account verification, security checks, and the availability of the chosen payment method. 500 Casino may request that withdrawals be made to the same payment method used for deposits, where feasible, to reduce fraud and protect account holders.
Processing times vary depending on verification status, payment method, and operational checks. 500 Casino may decline or delay a withdrawal request where there is a legitimate reason to investigate, including suspected unauthorised access, disputes, bonus misuse, or transactional irregularities.
If your account balance includes funds subject to bonus conditions, wagering requirements, or restrictions, those conditions must be satisfied before the restricted portion becomes withdrawable. Any applicable rules will be shown within the relevant promotion terms.
Bonuses
Bonuses, free spins, and promotions at 500 Casino are offered at the discretion of 500 Casino and may be limited by eligibility criteria, time windows, game contributions, and other requirements described in the promotion’s specific terms.
Where wagering requirements apply, they will be calculated based on eligible gameplay as defined in the promotion. Some bets, games, or wagering patterns may be excluded if they undermine the intended purpose of the offer or create an unfair advantage.
- Promotions may be withdrawn, modified, or made unavailable if they are abused or used contrary to their stated intent.
- Only one welcome offer (or similar sign-up benefit) may apply per eligible person, household, device, or payment method where stated in the relevant promotion terms.
- Bonus funds may be forfeited if eligibility conditions are not met or if prohibited activity is identified.
Acceptable Use
You agree to use the Services in a lawful, respectful, and secure manner. This includes placing bets for personal entertainment, interacting appropriately with customer support, and adhering to game rules and platform instructions.
Any content you submit through the Services (where applicable) must not be unlawful, misleading, offensive, or infringe third-party rights. 500 Casino may remove content or restrict features to maintain a safe and compliant environment.
Prohibited Activities
To protect players and the integrity of gameplay, the following activities are prohibited and may result in account suspension, voiding of bets, forfeiture of bonuses, withholding of withdrawals while checks are completed, and/or account closure, subject to applicable rules and review.
- Using another person’s identity, payment method, or account, or allowing a third party to use your account.
- Collusion with other players, chip dumping, coordinated play, or any conduct designed to manipulate outcomes.
- Using automated software, scripts, bots, or other tools to gain an unfair advantage.
- Exploiting errors, loopholes, or unintended features (including game malfunctions or pricing issues) to obtain a benefit.
- Engaging in fraudulent transactions, chargebacks, or intentionally reversing payments after participating in gameplay.
- Harassing staff or other users, or attempting to access restricted areas of the Services.
Intellectual Property
The Services, including their design, software, text, graphics, logos, and related materials, are owned by or licensed to 500 Casino and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable right to access and use the Services for personal, non-commercial entertainment, subject to these Terms & Conditions.
You must not copy, modify, distribute, publicly display, reverse engineer, or attempt to extract source code from the Services except where such restrictions are not permitted by law.
Limitation of Liability
The Services are provided on an “as available” basis. While 500 Casino takes reasonable steps to provide a reliable experience, uninterrupted access cannot be guaranteed. Temporary downtime may occur due to maintenance, upgrades, third-party service interruptions, or technical faults.
To the extent permitted by law, 500 Casino will not be liable for indirect or consequential losses, including loss of profits, loss of opportunity, or reputational harm arising from use of, or inability to use, the Services. Nothing in these Terms & Conditions excludes consumer guarantees or other rights that cannot be excluded under applicable law.
Where an error affects a market, game outcome display, payout calculation, balance, or transaction record, 500 Casino may take reasonable corrective action to reflect the outcome that should have applied, including voiding or adjusting affected bets where justified by the circumstances.
Account Suspension
500 Casino may suspend, restrict, or close an account where it is reasonably necessary to protect customers, comply with requests from competent authorities, enforce these Terms & Conditions, or investigate suspected prohibited activity. During a review, access to gameplay or withdrawals may be limited while checks are completed.
If an account is closed, 500 Casino will handle any remaining balance in accordance with these Terms & Conditions, applicable policies, and any required checks. If funds are linked to unresolved disputes, chargebacks, or suspected unlawful activity, additional time may be required to complete the review.
Privacy
500 Casino processes personal information for account administration, security, fraud prevention, payments, customer support, and responsible gambling measures. How information is collected, used, and stored is described in the applicable privacy notice available within the Services.
You acknowledge that verification checks and transactional monitoring may be conducted as part of protecting customers and maintaining the integrity of the platform.
Responsible Gambling
500 Casino supports responsible gambling and encourages players to maintain control over their time and spending. Gambling should be a form of entertainment and should not be used to recover losses or address financial difficulties.
Tools may be available within your account to help you manage play, such as deposit limits, session reminders, cooling-off periods, or self-exclusion. Availability and configuration options may vary, and you are responsible for selecting limits appropriate to your circumstances.
If you feel that gambling is no longer enjoyable or is becoming difficult to control, you should consider taking a break and seeking independent advice from qualified support services.
Amendments
500 Casino may update these Terms & Conditions from time to time to reflect changes in the Services, risk controls, product offerings, or operational requirements. Updated terms will be posted within the Services, and the “effective” date may be shown where appropriate.
If changes materially affect your rights or obligations, 500 Casino may take additional steps to draw them to your attention. Continued use of the Services after changes take effect will be treated as acceptance of the updated Terms & Conditions.
Contact Information
For questions about these Terms & Conditions or your account, you can contact 500 Casino customer support at [email protected].
When contacting support, include your username and a clear description of the issue to help the team respond efficiently. For your security, do not share passwords or full payment credentials in messages.
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